Every culture has its accepted way of dealing with conflict. Because this cultural conditioning is implicit most people are not aware of what their style is or that other conflict styles, acquired through the social-cultural learning, even exist.
According to the Gallup research, US businesses are losing between $250-300 billion annual in lost productivity due to workplace conflict and misunderstandings. In today’s increasingly diverse and globalized world, leaders and managers must develop skills to recognize culturally specific and general conflict styles and develop skills to effectively manage and resolve disagreements and conflicts.
Keys Learning Concepts:
4 dimensions of cultural conflict styles
Culturally specific conflict traits and cultural generalizations
Conflict mitigation: BIFF Method of Dealing with High Conflict Personalities & Passive Aggressiveness
Client-centered conflict mediation
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